Testify With Olusola Podcast customer privacy notice
Registered name: Onyx Isle Studio
We are the controller of your personal data. For more information on controllers and their responsibilities, please see our guidance on data protection principles, definitions, and key terms.
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- Sharing information outside the UK
- How to complain
Contact details
spoc@testifywitholusola.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits)
- Website user information (including user journeys and cookie tracking)
- Information relating to compliments or complaints
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- IP addresses
- Website and app user journey information
- Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
- Name
- Contact information
- Financial transaction information
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Payment details
- Purchase or service history
- Financial transaction information
- Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access– You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification– You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure– You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing– You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing– You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability– You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent– When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We have a legitimate interest in keeping our subscribers informed about the Testify with Olusola podcast, new episodes, and related updates. Subscribers actively opt in to join our waitlist and receive the free Testimony Journal, which clearly sets the expectation that we will contact them. We send only relevant updates about the podcast and our creative projects. Subscribers can withdraw their consent and unsubscribe at any time via the link in every email. The benefit to subscribers (access to free resources and podcast updates) outweighs any minimal risk to their privacy.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for legal requirements are:
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We have a legitimate interest in responding to queries, complaints, and claims from subscribers, customers, and podcast listeners. When someone contacts us with a question or concern, we need to use their contact details and correspondence to reply effectively and resolve the matter. This processing is necessary for our business to operate fairly and for the individual to receive a proper response. The impact on the individual is minimal because they initiated the contact and expect a reply. We only use their information for the purpose of handling their query.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
- Directly from you
How long we keep information
We keep your personal information only for as long as necessary for the purposes we have described:
· Waitlist contacts and Testimony Journal subscribers: We keep your name and email address until you unsubscribe or ask us to delete them. If you remain subscribed but do not engage with our emails for 24 months, we will remove you from our list.
· Merchandise orders and financial records: We keep order and transaction records (including your name, contact details, and purchase history) for 6 years after the end of the relevant tax year, as required by HMRC.
· Queries, complaints, and claims: We keep correspondence related to a query or complaint for 2 years after the matter is resolved, after which it is deleted.
· Website and email analytics data: We keep analytics data (such as email open rates and link clicks) for 26 months in line with standard analytics retention periods.
When information is no longer needed, we securely delete it. Who we share information with
Data processors
Hostinger Reach — email marketing and contact management platform, based in Lithuania (EU)
This data processor does the following activities for us: Hostinger Reach stores and manages our waitlist contacts (names and email addresses) and sends our email communications, including the welcome email, Testimony Journal delivery, and podcast launch updates. They also track email opens and link clicks to help us measure engagement.
Stripe — payment processing provider, based in the United States
This data processor does the following activities for us: Stripe processes card payments for our branded merchandise. They handle the financial transaction and provide us with transaction records (customer name, billing details, amount paid, and order ID). We do not store or have access to card numbers.
Others we share personal information with
- Relevant regulatory authorities
- Organisations we’re legally obliged to share personal information with
Sharing information outside the UK
Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
Organisation name: Hostinger Reach
Category of recipient: Email management and content marketing platform
Country the personal information is sent to: Lithuania
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
Organisation name: PayPal
Category of recipient: Payment processing provider
Country the personal information is sent to: United States
How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: spoc@testifywitholusola.com
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
ICO Head Office
4th Floor, No.3 Circle Square
5 Hawkshaw Street
Manchester
M1 7BL
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint